DISCOUNTS & COUPONS
Are coupons available?
We do not have any coupons for 2024.
Do you offer Student discounts?
We do not currently have plans for any student discounts for 2024.
Do you offer group discounts?
We offer group rates for groups of 20 or more. Please send all group inquiries to operations@hauntedohio.com.
Do you offer child discounts?
YES, we will offer discounted Kids’ Admission on Sundays (in October only) for 2024.
Do you offer Military discounts?
Yes. A $5.00 discount is available to all First Responders (Police, Fire, EMT – must be active) & Military (active or veteran) with a valid badge, military ID, or DD214. Discounts are only available on-site at the box office.
GENERAL
Is it Scary?
Yes! It is very scary!
However, different people are scared of/by different things. Some are very hard to scare, some are easy to scare. Even if we somehow aren’t able to scare you, we’ll still work hard to make your experience as entertaining as possible.
Do you offer refunds?
No. Just like sporting events and other similar events, there are absolutely no refunds.
However, if you purchased the ticket insurance add-on for $3.95 when buying your tickets online, and you can’t use your tickets, we will refund your tickets no questions asked (minus the ticket insurance fee.)
Is it open if it rains?
Yes. We’re open rain or shine (or snow.)
If I enter the haunted house and get too scared, what do I do?
If you get too scared, stay calm and tell the actor in the room and they will escort you outside or get the show manager to do so. Please note, like sporting events and large attractions, we do not give refunds under any circumstances. However, if you purchased the ticket insurance add-on for $3.95 when buying your tickets online, and you can’t use your tickets, we will refund your tickets no questions asked (minus the ticket insurance fee.)
Is there an age limit?
There is no age limit. However, due to the intensity of our show, it is not recommended for children under the age of 12.
Is there an chaperone policy?
Yes, for 2024 we are implementing a chaperone policy. To enter the Haunted Schoolhouse and Laboratory, minors (guests 15 years old or younger) must be accompanied by a chaperone who is at least 21 years old and has a valid government-issued photo ID. One (1) chaperone can accompany up to six (6) minors per day. Minors cannot be left alone without a responsible adult chaperone (21+) present. The adult chaperone is responsible for the behavior and safety of the minors during their visit and must be present at all times.
It is important to note that the adult chaperone is not required to purchase a ticket, but they will also not be granted free admission. Please do not purchase an online ticket for a minor and leave, as they will not be allowed into the attraction without an adult present on HSHL property.
Are face masks required?
We do not require patrons to wear face masks, however, we do recommend that customers wear them if they are feeling sick in any way.
Do I have to sign a waiver?
You are not required to sign a waiver to experience our attraction(s) for any event.
How many people go through at a time?
We encourage smaller groups because it makes it a better experience for our guests and our actors. A group size of six or less at a time is what we recommend. On busier nights, in order to help shorten the wait, we are forced to shorten the time between groups. If you feel yourselves getting too close to the group in front of you and want your scares preserved, we recommend slowing down. We have to find the happy medium between preserving everyone’s scares and reducing the line wait times, but different groups walk at different speeds and sometimes conga lines happen, though we do our best to avoid this.
Can I stay with my group?
Just as previously stated, your experience will be better with a smaller group. So, if you came with a large group, you may be divided to improve your experience. You will, however, remain with your smaller group throughout the attractions.
What should I wear?
The Haunted Schoolhouse & Haunted Laboratory do not have heating or air conditioning so please dress for the current weather conditions. Sandals, heels, or any other open-toed shoes are strongly discouraged due to the uneven surfaces and tripping hazards throughout the attractions. You may come in contact with dirt and theatrical blood, so please wear clothes that can get dirty. We are not responsible for any damaged or spoiled clothing or bags.
Can I wear a costume?
You are free to dress for the season as you please. We just ask that you do not wear any full silicone masks, or face paint, or bring any props with you.
Can pregnant women go through?
Guests enter at their own discretion. HSHL is not responsible for injuries. We suggest calling your OB/GYN and/or physician to discuss the situation with them
Is it handicap accessible?
The midway, restrooms, and 1st-floor areas are accessible. But, these are very old buildings with 4 and 3 floors of stairways with no ramps or elevators up to the haunt floors and some very tight spaces.
Can the actors touch you?
Absolutely NO ONE at HSHL will touch you.
Do I have to pay to park?
No, all parking is FREE.
What time does the line start forming?
Lines start forming between 30 and 60 minutes prior to the box office opening. On our busy nights, it is best to show up early to avoid long lines. The box office will open and we will begin selling tickets at the listed opening of the attractions.
How long is the wait to get in?
Saturdays are our busiest nights. You may experience wait times from 1 to 3+ hours. If you are in a hurry, Fast Passes are available to get to the front of the lines for an extra $15.
Please keep in mind that we must find a happy medium between making wait times shorter and keeping everyone happy by spacing out groups.
Is there indoor waiting?
Yes and no. The lines on busier nights during busier times may stretch outside, but once inside the buildings, you will not have to go back outside until you’ve completed each haunted house. However, the line to buy tickets is NOT indoors.
How long does it take to get through the Haunted Schoolhouse?
You will be getting scared for approximately 45-60 minutes. This does not include the wait times. The time it takes to get through depends on how fast you walk… or run!
What time does it close?
HSHL does not close until all ticketed guests are through the attraction. But, the box office may close early, so you may not be able to purchase a ticket if you arrive close to the listed closing time.
Can I take pictures?
There are multiple free photo-ops. You are welcome to take pictures while in line or in the midway, but once inside the haunted houses themselves, you may not take any pictures or videos of our actors, scenes, or props. If you are seen taking photos or videos of any kind, our show managers will ask you to cease doing so and may remove you if you do not comply.
Is there smoke or fog in the shows?
Yes. We use theatrical fog to create many effects in our shows.
Are there strobe lights?
Yes, we have many instances of strobe lights. If you have problems with epilepsy, please talk to your doctor beforehand or refrain from entering the show.
Is there security?
Officers from the Akron City Police Department are on site during all operating hours to ensure the safety of all inside the building, as well as an assistant fire chief for any possible injuries/illnesses to staff or patrons.
Can we be thrown out for any reason?
Yes. Any dangerous or offensive behavior is grounds to be thrown out. Whether or not you will be thrown out is at the discretion of the HSHL staff. Such behavior includes assault (verbal or physical) of our staff or other patrons, or vandalism of any of our sets/props, as well as anything else deemed to be worthy of expulsion.
Do you serve alcoholic beverages?
YES! Our bar features a full bar, selling beer, liquor, shots, and specialty cocktails. Please drink responsibly. We reserve the right to remove any patrons we deem to be too intoxicated for the safety of our staff and customers, including the intoxicated parties themselves.
Staff will be patrolling the queue to ensure that all consumption of alcohol is done by guests wearing the Over 21 wristbands that we will provide once IDs are checked. Please drink responsibly.
Do you have concessions on site?
We do have a food truck in the Midway for 2024.
Do you sell T-Shirts and souvenirs?
We will have a variety of T-shirts and other apparel, as well as smaller souvenirs, for sale at our merchandise booth in the Valentine’s Cocktail Party after you exit the haunted house.
Is smoking allowed?
In accordance with state law, smoking is prohibited inside the building. You will NOT be permitted to exit for smoke breaks before you exit each attraction. There is a designated smoking section on our Monster Midway.
What can’t we bring inside the show with us?
You cannot bring any weapons of any sort into the attraction with you, real or fake. You may not wear any full silicone mask or extreme face paint or bring props of any kind. Also, no outside (meaning any which has not been purchased at our attraction) food, drink, or alcohol may be brought onto our property. In addition, we do not allow strollers to be brought into the building.
Are the attractions the same as last year?
Never! We are always tweaking or doing major reworks of parts of both shows.
You didn’t answer my question…
If we didn’t answer one of your questions, email us at akronhaunts@gmail.com. If enough people ask it, we’ll add it to the list!